Help Center

 

WHAT IS THE PROCESSING & EXPECTED DELIVERY TIME?

The processing time for us to place your order is around 3-5 business days.

After this process the current average turn around time for products is around 5-10 days once order has been placed, however this may vary due to COVID-19.

Please allow around 3-10 business days delivery time for orders placed within the uk *this is excluding the COVID-19 policy*.

For international orders, the average delivery time is 10-21 working days. But again this may vary due to COVID-19.

WHAT IS YOUR COVID-19 POLICY?

Due to COVID-19 there may be a delay on your delivery. Please allow and extra 3-5 days after your expected delivery date, before getting in contact with us.


If after that period you still haven't received your order, please get in contact with us so we can resolve the issue.

LIABLITIY & CLAUSES

At Undefeated Mind, we reserve the right to express that we are not liable for any deliveries that have been, tainted, damaged or affected in any given way by unforeseen circumstances, and custom transfer from the delivery company to courier or any natural incidences. 

I would like to express that we are in no way to be held liable for any delays or strikes. Nor any extra charges/fees incurred through customs or finalised charges once orders or packages have left the United Kingdom

WHAT PAYMENT METHODS ARE ACCEPTED AT THE UNDEFEATED MIND?

We accept the following methods of payments: PayPal, VISA, mastercard, bank transfers, credit cards which will incur extra charge.

We do not expect Returns & Refunds but an exchange is available on certain products.

ENQUIRIES, FEEDBACK & COMPLAINTS

If you have any enquiries that you would like to ask us about. Please fill out a 'Get in touch' form on the from page, and we will respond within 24-48hrs.

We love to hear feedback from both, our customers and our followers; our 'Undefeated Mind Champion'. We are here to not only empower you, but ensure you are happy with our services and become a returning customer or a returning 'Undefeated Mind Champ'.


Please do get in touch if you have any advice on how we can improve our services and make it a better experience for you our customers or champions. 

WHAT IS THE SHIPPING POLICY AT THE UNDEFEATED MIND?

We supply & ship our products to majority of national & international destinations via Despatch Bay, DPD, Royal Mail services which can all be tracked.

We have a flat free of £3.99 for all locations within the uk.

£9.50 flat fee for all international countries that we ship to (any exclusions will be highlighted upon checkout or before processing.